Privacy Policy

Welcome to MATCH Hospitality Africa’s privacy policy.

MATCH Hospitality Africa respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data (including when you simply visit our website regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy policy aims to give you information on how MATCH Hospitality Africa collects and processes your personal data through your use of this website, including any data you may provide to  us (through this website or otherwise) when you sign up to our  newsletter, register  an account, request  a contact  or  call back, register your interest in one of our products or services, purchase anything or take part in a competition.

This website is not intended for children, and we do not knowingly collect data relating to children (being a person under the age of 16 for the purpose of this privacy policy).

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions, when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

MATCH Hospitality Africa is the data controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights please contact us using the details set out below.

CONTACT DETAILS

Full name of legal entity: MATCH Hospitality Africa

Name: Information Security Manager

Email address: info@match-hospitality.com

Postal address: 67 Aziz Bellal Street, 2nd floor, n°3, Marrif – Casablanca, Morocco

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach your supervisory authority, so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY

We keep our privacy policy under regular review. This version was last updated on 12 November 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows (please note that depending on your arrangement with us, we may collect some or all of these different kinds of personal data about you):

    • IDENTITY DATA includes first name, maiden name, last name, username or similar identifier, title, date of birth, country of residence, language and gender.
    • CONTACT DATA includes billing address, delivery address, e-mail address and telephone
    • FINANCIAL DATA includes bank account and payment card details. Please note that whilst we may in limited circumstances receive payment card details from you, we do not store payment card details after payment has been made by you and received by us
    • TRANSACTION DATA includes details about payments to and from you and other details of products and services you have purchased from us
    • TECHNICAL DATA includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this
    • PROFILE DATA includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey
    • USAGE DATA includes information about how you use our website, products and
    • MARKETING AND COMMUNICATIONS DATA includes your preferences in receiving marketing from us and our third parties and your communication

 

We also collect, use, and share AGGREGATED DATA OR PSEUDONYMISED DATA such as statistical or demographic data for any purpose. Aggregated Data or Pseudonymised Data may be derived from your personal data but is not considered personal data in law as this data does NOT directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data or Pseudonymised Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will only be used in accordance with this privacy policy.

If you require disabled or assisted access to any stadium or have special dietary requirements, you may provide, and we may collect and store SPECIAL CATEGORIES OF PERSONAL DATA in the form of any disabilities or health conditions you may have. Apart from this we do not collect any other SPECIAL CATEGORIES OF PERSONAL DATA about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to terminate our contract with you, but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you, including through:

DIRECT INTERACTIONS

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, e-mail, support by live chat or otherwise. This includes personal data you provide when you:

    • apply for or purchase our products or services
    • create an account on our website
    • subscribe to our service or publications
    • request marketing information to be sent to you
    • enter a competition or survey
    • chat with us though web chat services

AUTOMATED TECHNOLOGIES OR INTERACTIONS. As you interact with our website, we may automatically collect Technical Data about your location, equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details: /en/cookies-policy/

TECHNICAL DATA FROM THE FOLLOWING PARTIES: analytics and search information providers such as Google; and advertising networks such as Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

SUPPORT BY LIVE If you chat with us on our live chat service, you will be sharing your e-mail address with us for the purposes of sending you a transcript as well as identifying yourself to our support team. This is necessary to provide our service to you. In addition to this information, our live chat system will place a cookie in your browser which will persist until you quit your browser. This is required to ensure that your live chat can continue between separate page requests to our website. Please see our cookie policy at /en/cookies-policy/ for further details. We may also use records of web chats for staff training, to make sure we can offer you the best possible service.

Personal data is collected when you register interest via our website and consent to your data being shared with MATCH Hospitality Africa.

Retention: We retain transcripts of all live chats (including name & contact details of the website visitor) for the purposes of auditing and training of staff.

  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you. Performance of Contract means processing your data and sharing your data with third parties where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at info@match-hospitality.com
    • Where we need to comply with a legal or regulatory obligation. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to

 Data Processing for Integrated Hospitality and Event Programmes

To provide you with a comprehensive and seamless experience across our various hospitality and event offerings, and to maximize our opportunities for exposure and reach within the global events market, we may share your personal data with other entities within the MATCH Hospitality Group that are involved in the provision of related services. These programmes include, but are not limited to, Ticket Plus and Accommodation programmes (even if operating under different trading names, such as MATCH Accommodation).

The purposes for such sharing include:

    • To enhance the overall exposure and outreach of the MATCH Hospitality Group's offerings
    • To facilitate combined product and service offerings, such as integrated ticket and accommodation packages
    • To ensure a comprehensive and seamless customer journey and support across all relevant hospitality and event services
    • To promote and further develop our related offerings, thereby improving the range and quality of services available to you

The types of data we may share for these purposes include:

    • Identity Data (first name, last name, title, country of residence)
    • Contact Data (billing address, email address, telephone number)
    • Transaction Data (details of products and services purchased from us)
    • Profile Data (purchases or orders made by you, your interests, preferences)
    • Marketing and Communications Data (your preferences in receiving marketing and your communication preferences)

The legal bases we rely on for this sharing are:

    • Performance of a contract with you: Where the sharing is necessary to fulfil a contract for combined or integrated services that you have purchased or requested from us
    • Necessary for our legitimate interests: To develop our business, offer integrated services, enhance our market reach, improve customer experience for our related hospitality and event programmes, and efficiently manage our group operations. We ensure that your fundamental rights and freedoms are balanced against these legitimate interests. You have the right to withdraw consent to marketing at any time by contacting us at info@match-hospitality.com

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at info@match-hospitality.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.